Privacy Policy

01 Introduction

ph365.org is an online gaming platform serving Filipino players across the Philippines, including Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond. We take the privacy and security of your personal data seriously, and we are committed to handling it with the utmost care and transparency.

This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data collected through our website, mobile application, customer support channels, and any other touchpoints associated with ph365.org.

This policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together govern your relationship with ph365.org.

02 Data Controller

For the purposes of the Data Privacy Act of 2012, ph365.org is the Personal Information Controller (PIC) responsible for your personal data. This means we determine the purposes and means by which your personal information is processed.

Our designated Data Protection Officer (DPO) oversees compliance with this policy and applicable data privacy laws. You may contact our DPO directly using the details provided in Section 15 of this policy.

03 Personal Data We Collect

ph365.org collects the following categories of personal data, depending on how you interact with our platform:

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, unless specifically required for responsible gaming assessments or as mandated by law.

04 How We Collect Your Data

ph365.org collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions, you provide us with personal data directly.
• Automated technologies: As you navigate our platform, we automatically collect technical and usage data through cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for more details.
• Third-party sources: We may receive data about you from payment processors (e.g., GCash, PayMaya), identity verification providers, fraud prevention services, and analytics partners, where permitted by law.
• Publicly available sources: In limited circumstances, we may supplement your data with information from publicly available sources for fraud prevention or compliance purposes.

05 How We Use Your Personal Data

ph365.org uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your ph365.org player account, including authentication and security.
• Service delivery: To provide access to our games, process deposits and withdrawals, and deliver the full range of ph365.org platform features.
• Identity verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR regulations and anti-money laundering requirements.
• Financial processing: To process transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels, and to maintain accurate financial records.
• Legal compliance: To comply with applicable Philippine laws, including the Anti-Money Laundering Act (AMLA), Data Privacy Act, and PAGCOR licensing requirements.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the platform.
• Customer support: To respond to your inquiries, resolve disputes, and improve our support services.
• Responsible gaming: To monitor gaming behavior, identify potential problem gambling patterns, and administer self-exclusion or limit-setting tools.
• Marketing and promotions: To send you relevant offers, bonuses, and promotional communications, where you have consented to receive them. You may opt out at any time.
• Platform improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of ph365.org.

We will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another lawful basis.

06 Legal Basis for Processing

Under the Data Privacy Act of 2012, ph365.org processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your account and deliver our gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AMLA, PAGCOR regulations, and NPC directives.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and optional data uses. You may withdraw consent at any time without affecting the lawfulness of prior processing.

07 Data Sharing & Disclosure

ph365.org does not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

• Service providers: We engage trusted third-party vendors (Personal Information Processors) to assist with payment processing, identity verification, IT infrastructure, customer support, and analytics. These parties are contractually bound to process your data only on our instructions and in accordance with applicable law.
• Regulatory authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other government bodies where required by law or court order.
• Fraud prevention: We may share data with fraud prevention agencies and industry bodies to protect against financial crime and cheating.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity, subject to equivalent privacy protections.
• With your consent: We may share your data with third parties where you have given explicit consent for us to do so.

08 Cookies & Tracking Technologies

ph365.org uses cookies and similar tracking technologies to enhance your experience on our platform. Here is what you need to know:

• Essential cookies: Required for the platform to function correctly, including session management, authentication, and security features. These cannot be disabled without affecting platform functionality.
• Performance cookies: Used to collect anonymized data about how players use ph365.org, helping us identify and fix issues and improve overall performance.
• Functional cookies: Allow the platform to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to understand player behavior in aggregate, enabling us to make data-driven improvements to our games and features.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of ph365.org. By continuing to use our platform after being informed of our cookie use, you consent to the placement of cookies on your device.

09 Data Retention

ph365.org retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in compliance with PAGCOR and AMLA requirements.
• Financial transaction records: Retained for a minimum of five (5) years as required under the Anti-Money Laundering Act.
• KYC documents: Retained for five (5) years after the end of the business relationship, or longer if required by law.
• Customer support records: Retained for two (2) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.

When personal data is no longer required, ph365.org will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

10 Data Security

ph365.org implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• SSL/TLS encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases;
• Multi-factor authentication options for player accounts;
• Regular security audits and penetration testing by independent third parties;
• Strict access controls ensuring only authorized personnel can access personal data;
• Employee training on data privacy and security best practices;
• Incident response procedures for detecting, reporting, and managing data breaches.

While we take every reasonable precaution to protect your data, no system is completely immune to security risks. We encourage you to use a strong, unique password for your ph365.org account and to enable any available security features.

11 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ph365.org:

• Right to be informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days, as required by the Data Privacy Act.

12 Children's Privacy

ph365.org is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older, in accordance with Philippine gambling laws. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on ph365.org, please contact us immediately at the details provided in Section 15.

13 Cross-Border Data Transfers

ph365.org primarily processes and stores your personal data within the Philippines. In limited circumstances, your data may be transferred to or accessed from servers or service providers located outside the Philippines — for example, where we use internationally hosted cloud infrastructure or third-party software platforms.

Where such transfers occur, ph365.org ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require overseas recipients to apply equivalent data protection standards. We will not transfer your personal data to countries that do not provide an adequate level of data protection without first obtaining your consent or establishing another lawful transfer mechanism.

14 Updates to This Privacy Policy

ph365.org reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will:

• Post the updated policy on this page with a revised "Last Reviewed" date;
• Send a notification to your registered email address where the changes are significant;
• Display a prominent notice on the ph365.org platform for a reasonable period following the update.

Your continued use of ph365.org after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.

15 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through the following channels:

We aim to acknowledge all data privacy inquiries within three (3) business days and to resolve them within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.